Wilkins RV of Churchville, N.Y., has been awarded a 2017 DealerRater Dealer of the Year Award, which recognizes auto and RV dealerships across the U.S. and Canada that deliver outstanding customer service, based on consumer reviews written on DealerRater.com.
“Car and RV buyers have spoken and have identified Wilkins RV of Churchville as the best RV dealership to do business with in New York state,” said DealerRater CEO Gary Tucker in a press release. “The quality and number of reviews for Wilkins RV of Churchville speaks volumes of the top-notch experiences they provide to customers.”
The DealerRater Dealer of the Year Awards are based on reviews by new and used car and RV shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated Wilkins RV of Churchville on its customer service, quality of work, friendliness, pricing and overall experience.
Key in the evaluation, Wilkins RV of Churchville demonstrated consistently high PowerScore ratings for customer satisfaction. The PowerScore is determined using an algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.
“We are certainly honored to receive this award. We strive to provide our customers with world class customer service every day. We take our reputation seriously, and this award is a testament to such,” stated Brian Wilkins, president of Wilkins RV.
Tucker added, “Today’s car and RV shoppers pay attention to reviews and a dealership’s online reputation, which makes the significance of the DealerRater Dealer of the Year Awards crucial to dealers looking to thrive in today’s business environment.”
DealerRater has an audience reach of more than 40 million consumers who read more than 3 million dealer reviews.