Burlington, Iowa-based Winegard Co. recently launched a new dealer training program, providing service and installation instruction for the company’s line of television reception products.
According to a press release, Winegard is offering three training options for dealerships:
• Winegard dealer website, which offers training courses that can be downloaded, troubleshooting tips, product FYI’s, new product information and technical tips.
• Live and pre-recorded satellite broadcasts offered by the Recreational Vehicle Dealers Association’s (RVDA) Distant Learning Center.
• Winegard live training via group sessions in centralized locations or with the mobile training center.
Centralized training allows certified Winegard trainers to train technicians from multiple dealerships at a single location when the mobile training center may not be available.
The mobile training center is an RV that has been outfitted with a variety of Winegard products. Up to seven technicians are trained inside the RV in a classroom setting. Cost for Winegard live training is $50 per technician.
“We are one of the few companies to offer training with a mobile RV, and we’re getting phenomenal response to it,” said Keith Larson, national sales manager. “A good percentage of our technical service calls are due to improper installations and troubleshooting skills. We believe that proper training of the service technicians and sales staff will increase sales, and also cut down on these types of service calls.”
Winegard said it is offering two programs – a modular course with each one-hour segment covering a specific Winegard product or a four-hour all-inclusive program that focuses on details of specific Winegard products and less on satellite basics.
Trained technicians receive a dealer number and gain access into a secured site within the Winegard website where they can review their training records, receive new product information, get product FYI’s and access recent technical tips.