Workhorse Custom Chassis has expanded its service network, including its service parts operation, to support its expanding market share, according to the Highland Park, Ill. company.
Workhorse has upgraded the capabilities of its parts department over the past year with the acquisition of a new parts distribution operation.
The company used the acquisition to replace the previous third-party vendor with an in-house operation.
“This has given us the capability to quickly respond to customer needs, including emergency overnight orders,” said Charles Christy, national service manager for Workhorse. “Such service is a vital part of Workhorse’s RV industry commitment, and it has helped Workhorse become the platform of choice for the Class A market.
“Since we officially made the transition to an in-house operation last July, we have received very positive feedback. Right now our fill rate is at 90% (of order items shipped within 24 hours of receipt), and we’re working to get it higher,” Christy said.
“Motorhome owners should know that dealers can also conveniently order GM parts for older Chevrolet chassis models through us,” Christy noted. “So we can service a huge segment of the existing Class A motorhomes on the road.”
Workhorse now has 560 certified customer-care service centers across the U.S. and Canada, more than any other motorhome chassis manufacturer. For a current listing, go to the company’s website, www.workhorse.com.
Many of the service centers also are RV dealerships that provide convenient one-stop chassis and coach warranty service.
“We are constantly expanding our service capabilities,” Christy said. “That includes such things as upgrading our parts operation and auditing dealers to insure a positive service experience. We also continue to add service centers so that RVers will have options no matter where they are traveling.”
All new Workhorse owners receive free 24/7 emergency Workhorse Roadside Assistance for the length of their warranty period. Along with emergency assistance for such things as flat tires and dead batteries, the service helps motorhome owners locate nearby Workhorse service centers and schedule service appointments.