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The Parts Division of Workhorse Custom Chassis recently completed an expansion of its warehousing operation in Reno, Nev., that will improve its response time to West Coast customers.
Workhorse Parts is a unit of Grand Vehicle Works Holdings, LLC, parent of Workhorse Custom Chassis, a manufacturer of platforms for gas and diesel engine motorhomes and walk-in trucks.
“We formed Workhorse Parts in 2002 to provide the best service possible for dealers and consumers,” said Chuck Kosmin, president of Workhorse Parts. “By expanding the West Coast warehousing operation, we improve delivery times, which allows dealers to provide better service to their customers. Fast delivery of parts and service is another way dealers can make customers for life.”
The warehouse in Reno now stocks the most frequently requested parts by dealers and service personnel. These parts represent more than 70% of all replacement parts requests made to the company.
Mike Mueller is the warehouse manager in Reno.
Workhorse maintains a 120,000-square-foot warehouse, call center and management offices at its West Chicago. Ill., location. Its hours of operation are 7 a.m. to 6:30 p.m. Central Standard Time. That means products stocked in the Reno facility can be ordered for next-day delivery to West Coast dealers up to 4 p.m. Pacific Standard Time.
The expanded warehouse operation is the latest upgrade in the Workhorse Parts operation. Over the past year, the parts operation has achieved an excellent fill rate of more than 93%. It also introduced an electronic parts catalog through the Workhorse website, as well as vehicle identification number-specific parts books for dealers and customers.