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Workhorse Custom Chassis LLC recently opened a new 10,000-square-foot predelivery inspection center next to its Union City, Ind., manufacturing facility.
“This center represents a significant investment in extended quality control,” said Workhorse President Dave Olsen. “We are continually looking at our systems to discover new ways to better serve our customers, and this facility does just that.”
According to a press release, 12 new employees staff the center, which houses six inspection bays. Chassis for all motorhomes and walk-in trucks are inspected and tracked with the assistance of a computerized state-of-the-art diagnostic system.
“Before, predelivery inspection was usually performed at dealerships,” said Jaco Calitz, project manager for the new center. “Among other things, this meant a delay for new replacement parts when bugs were uncovered and Workhorse often received little feedback about its build quality for its production line.”
“By conducting PDI before the vehicle is shipped to the customer, feedback to the plant is immediate and any problem can be quickly solved,” said Calitz. “Dealerships have welcomed this move. First, when problems are found, it eliminates the time and expense of moving things through the warranty system.”
Calitz noted that the PDI center improved the “whole delivery process” to manufacturers while also improving quality control.
“We want to give our customers every edge in today’s competitive business environment,” Olsen said. “At Workhorse, our goal is to provide the highest level of quality and outstanding value in every way we can.”